Frequently Asked Questions

Pre sale questions

  • For domestic orders in United Kingdom, it takes 4-8 business days.
  • For domestic orders in Australia, it takes 6-10 business days for delivery.
  • For domestic orders in the United States, it takes 6-17 business days DUE TO COVID-19 PANDEMIC, so make sure to read the the delivery delay. Checkout page will mention the delivery time.
  • For International orders, please allow up to 35 days. 
However, we refund your order if you do not receive it in 5 weeks from purchase day.

Learn more: Shipping Policy

You can track your order here: Track Your Order

Upon placing your order, please allow up to 2-5 business days to have your order processed. Our fulfillment warehouse will pack your goods and have it shipped as soon as possible. Once you order has been shipped, you will receive a shipment confirmation email with a tracking number to your order. If you did not receive your tracking number or you don't have any updates on your Order Status page after 5 business days, please contact us immediately and we will investigate the situation.

Tracking hasn't updated in awhile, is that normal? 

Yes that is normal. If the product isn't shipped locally, the reason for that is when it is traveling  overseas and going through customs which can take awhile. The shipping carrier cannot track an item that is traveling overseas until it has cleared customs. Once it has landed in your country and been cleared from customs, it will update again.  

Yes we do! We offer a full refund on your order if you don't like the product. Visit our Refund Policy for more details! If you wish to return item, go to our Return Center!

We ship orders from our fulfillment centers, (US, Australia, and United Kingdom) by oversea mail service. After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country's postal service.  

Questions about Manm Smile™ Toothbrush

Take care online to make sure you only ever buy Manm Smile™ Toothbrush.

 

We don’t sell our Manm Smile™ Toothbrush on other websites with words like ‘discount’, ‘cheap’, ‘sale’, ‘store’, ‘shop’, ‘toothbrushes’ etc. in the domain name. Avoid using these same words in searches online as they will generally link through to counterfeit toothbrush.

Manm Smile™ Toothbrush is a trademark registered brand under French Patent and Trademark Office. All images, creatives and our brands are protected under the intellectual property law. If you found any infringement property violation please report to us at service@manmsmile.com.

We are in the process of taking legal case against all counterfeit websites to protect our consumers. If you have bought a toothbrush similar to ours on any website, you may be at risk of getting a poor toothbrush quality or losing your order when they are out of business, so please make sure you stick to buying Manm Smile™ Toothbrushes ONLY from https://manmsmile.com.

It may seem counterintuitive but our soft toothbrush can get your teeth cleaner than a toothbrushes with harder bristles. Studies have shown that soft toothbrushes with tapered-tip bristles do better job cleaning your teeth than medium/hard toothbrushes and they do less damage. For that reason, most dentists recommend choosing a toothbrush with soft bristles over one that is hard, or even medium.

You can find here an official study done by ADA (American Dental Association) that demonstrated that a soft toothbrush with tapered-tip bristles like ours provided a significantly greater reduction in supragingival plaque after a single tooth brushing, as well as after six and 12 weeks of twice-daily use, compared to the ADA Toothbrush.

Yes, children should use a toothbrush with soft bristles over hard ones. The soft bristle provides a thorough clean, but one that isn’t tough on the gum, avoiding wear and tear on sensitive areas as children’s teeth continue to develop.

In our efforts to evolve and enhance the common soft toothbrush, we’ve designed our brush heads with a greater density of bristles to last 2 times longer than the standard soft toothbrush — so you can get a solid 3–4 months use out of them.

According to the American Dental Association, no commercial products can sterilize a toothbrush and it's not necessary. The ADA notes, "There is insufficient clinical evidence to support that bacterial growth on toothbrushes will lead to specific adverse oral or systemic health effects."

Bacteria tends to grow in dark, warm and moist places. Keeping your toothbrush covered or stored in a closed container might lead to problems. Let your toothbrush air dry in a holder that allows it to stand up without touching the bristles or other toothbrushes. Replacing your toothbrush every three-to-four months is also important. Avoid sharing toothbrushes as well.

Keeping it Clean

While the ADA notes there is no clinical evidence that soaking a toothbrush in antibacterial mouthwash has a positive effect, it won't damage your toothbrush. If you want to sanitize, toothbrush heads should be immersed for about 15 minutes in mouthwash. Any longer could damage the bristles. And don't share or reuse that mouthwash, it defeats the purpose.

One of the most important features to look for in a toothbrush to be used with braces is soft, flexible bristles. Soft bristles bend more easily around the hardware of braces. This allows the brush to reach behind the wires and around all of the nooks and crannies of the braces more easily. Our brushes made with nylon as this is a good material out of which to make soft yet stiff bristles. So yes, our toothbrushes are the best for braces.
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